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Terms and Conditions

You undertake that to use and access our website, you are agreeing to the terms and conditions below.


We will do our best to ensure that our website is always up to date. In the rare occasion that an item that you wish to purchase online is out of stock, subject to delay or incorrectly priced, we will contact you via email or telephone. In the event that we cannot contact you, we will not supply a substitute product without your express authority.

If you wish to confirm before purchasing whether an item is definitely available, or have any queries regarding sizes, please call us and one of our team will be more than happy to assist you.


If for any reason you are unsatisfied with your purchase, you must email us at within 7 days of receipt of the goods, stating your reason for return, and whether you would like an exchange or a refund.

(Please note: Refunds apply to items bought online only and not to items bought in store)

All items must be returned in their original packaging, with Damsel and designer tags still attached. If any item appears to be damaged, soiled or in any way worn, then we will not be able to accept the return, and the item(s) will be sent back to you. This includes any boxes, or packaging that may come with your product (e.g. shoe boxes) as these are considered part of the product.

Postage for returns is at your cost, and at your responsibility. It is advisable to send returned items by registered post and keep your proof of postage because regrettably, we cannot be held responsible for any items that are lost or damaged in transit. Items being returned must be received by us within 14 days of receipt of the goods - items received after 14 days may not be able to be refunded and will be returned to you. 

For returns on sale items bought online, we must receive the goods within 7 days of the purchase date with proof of purchase.


Damsel does not offer an in-store refund policy, all items purchased in the store are bought as seen. If you change your mind after purchasing an item, we may offer a credit note or an exchange if the item is returned within 14 days, unused, and with all the original packaging. All sale items are final, with no exchange or credit note given.

This does not affect your statutory rights

© Damsel Boutique, 2018